It has helped us in documenting our successfactors projects quickly without much effort as it automatically generates reports for you with few clicks.
If there are any customizations done by me then I have faced difficulties while converting these into report files. Also we need some more templates customization option which can be provided if they will work upon their customer service team. We use this software very successfully since last one year because of its easy approachability & reporting features available through out-of-the box options.