This programme has been very helpful in my day job as a security analyst where I have had numerous phishers or people trying to send viruses through links from emails etc. Also it's made our clients feel much safer knowing we can provide additional support such as live hacking sessions. I think they could add more options for other industries (such as financial services) but overall I would say everything works well so far. Our customers like seeing us help them and also know there isn't anyone else available 24/7 when something happens.