The best thing about this software is its simplicity in use for customers by providing them access from anywhere via internet or mobile devices even when they are offline! I also like how it has an interface which makes me feel comfortable while using it as compared to other softwares available out there today where you need some technical skills just so u can get things done right away without any hassle at all!! Nothing much but i would say try different programs before making your decision because not every program will suit ur needs perfectly well.
It's easy enought to learn & implement once used properly with good training support provided during implementation phase itself. We have been able solve our customer service challenges effectively through compvision solution.