I've been a Buffalo customer for a long time and have three other external hard drives like this one that I'm happy with. This particular hard drive had a technical issue when it arrived. It crashed every few seconds making each backup a very long and frustrating process. I contacted Buffalo Customer Service who offered to help me troubleshoot the issue. Unfortunately nothing helped after spending almost a week emailing them. After a week their only solution was to either send the drive in for a replacement or continue troubleshooting. However, I had already spent many days backing up my computer to this hard drive and didn't find it efficient to bring it back just to start the process again. As there were no other solutions from Buffalo customer service I decided to keep this faulty drive but was very frustrated each time as it kept freezing.
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