The support was great! They send me a new bag that will hopefully have all the buttons! Update: 4 o'clock buttons came off. I still love it and will make a comeback. I'll let you know how the return process goes! The new bag kept all the buttons for some time. I love this damn bag! So it's just based on how cute it is and the packaging and I'll update based on shelf life but so far I'm loving this thing! I'm going on vacation in 3 days and I'm so glad I took care of this part.
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