The product was delivered by the Best Buy company and came in great condition but was delivered to the wrong address as was my sister’s package the day before. They’re sending it to the right letter apartment just the wrong number address. I’d honestly like the Best Buy driver to just pay more attention to the address or walk further down the street to see the difference. No big deal, just second look. But the sandals look great. It’s a surprise gift for my boyfriend & they look to be the size I ordered (11), they look as comfy and flexible as the picture suggests. I just wish I didn’t have to walk down the street to get them from a neighbor. Please and thank you kindly.