A Samsung Galaxy Note 10 plus 256 GB phone was bought on November 1st, 2022 for $90k from an Aliexpress shop in Hong Kong. Less than a year ago, the phone was happy. While within the Protective Standing Cover, the hands-free speaker started to audibly tremble in September 2022. The issue was somewhat resolved but not entirely resolved by switching to a silicone casing. At the same time, communication issues were apparent at the end of September: calls were being missed and occasionally couldn't be connected, and my calls weren't being answered straight away. I had to switch operators because I had sinned against the operator, but it turned out that this did not fix the issue, and my subsequent contacts with the Samsung service center (a call to the support service on 162022, and a call to the service center on Valovaya 11/19 on 182022) revealed a device malfunction. The phone only operates steadily in 4g mode utilizing Volte; calls to 3g and 2g do not connect. Because of the 4g network's coverage and the availability of wifi for calls when the issue initially surfaced at the end of September, I was in Hong Kong and was unable to definitively pinpoint the device's issue. During a business travel to a location with spotty 4g coverage, the issue was unmistakably discovered. I changed the SIM card once again after switching to a different operator because, according to Samsung support, if 4G works, then the operator is probably the problem. The board needed to be replaced, at a cost of roughly $30,000, on 11/18/2022, after the engineers reset the firmware after contacting the service center. On requesting that the support service explore possibilities for warranty repairs, they were refused and told that they could have met if the call was made before 12022, but at that point, I could not even imagine that a flagship smartphone that was not even a year old could act in this manner. Since two months of poor communication have hurt my reputation, I now had to use my iPhone as a second device.
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