The ease of use with which you can train your employees has been really helpful when it comes time implementing this software into our workflow at D&D Manufacturing! There are some minor glitches in terms/features but these have all be addressed by tech support within 24 hours!! They were always available via email (and phone) if I needed them too - super customer service. It's not perfect yet so there will need improvement along its' journey however they've made good progress recently through improving existing products like Video Manager Pro ""Video manager pro" allows us easy access from an android device allowing multiple people working together during production without having any issues accessing video footage remotely while we're still shooting / editing etc...