Very easy to use, great customer service when I have questions or issues with my account! Great way of tracking all new articles from around globe very quickly which makes our job easier since we can see what's happening right now without having any news alerts cluttering up our inboxes every morning!! Highly recommend this product if anyone wants quick access into world wide business events/news as well has some insight about their competitors strategy - it gives us an edge over other companies that are not using social listening tools like this one!