The best feature of this system was its ability to provide my salespeople with an easy way for them enter their calls, as well make scheduling easier than other systems I've used before in that it's not just numbers but names too! We would like more information about our data being stored within another country/region (Europe) if you're looking at expansion there or any kind o security issues relating thereto etc..
This software has helped me streamline operations from call taking all through until end-of day reporting & analysis by providing us detailed analytics over each individual agent performance throughout every week we use It!