The concept of this product is great, but it doesn't work that well. The installation instructions are not complete or correct for installation on your baggage. In fact, it doesn't just "replace" the old lock. You have to pierce the luggage to install it and then it doesn't really close the space. Where was the old castle. I can't get the app to connect to the lock either. There is no troubleshooter on their website to help if it won't connect. I would say save your money. I emailed them for help and never got a response. I would give "0" stars if possible!
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