I have tried to get support from the company and all they can offer is try to update the drivers which they force me to do although it requires a lot of work in IT and I'm not an IT professional. For example, rebooting into safe mode, running programs, etc. I suspect the problem is with the hardware and it stops prematurely. If it's a driver issue, I have to ask why it was sent to me without the correct drivers, or why none of the suggested fixes worked. The keyboard also loses a lot of color, so soon I can't see those letters, even though the lights are very cold. The mouse is covered with a strange coating that shrinks and cracks. I've never seen that with any mouse before. In any case, be careful. I don't think they sent me a car that was properly prepared and couldn't fix anything wrong with it. substitute.
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