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Dominica, Roseau
1 Level
728 Review
52 Karma

Review on Izze by Jeff Olson

Revainrating 2 out of 5

A Disappointing Online Shopping Experience at Izze

My recent online buying experience with Izze, as a writer, had much to be desired. Their dedication to eco-friendly manufacturing and natural materials is great, but their website could use some work. To begin, it was really difficult to navigate the website. It was hard to navigate, and I had a hard time finding the items I needed. I wasted a lot more time than I had anticipated just attempting to find my way around the website because the search bar was useless. When I did track down what I was looking for, checking out was another another ordeal. The website was sluggish to load, and the checkout procedure frequently froze. I was frustrated and disappointed with the overall purchasing experience until I eventually completed my order after multiple failed tries. The worst part is that I had to wait much past the promised delivery date for my package to finally arrive. While delays are inevitable at times, Izze's silence about the issue was annoying. The fact that I had to contact customer care multiple times to find out where my purchase stood only added insult to injury. Izze's dedication to using natural materials and ecological procedures is admirable, however their e-commerce platform leaves much to be desired. Shopping was a hassle due to the website's unclear organization, sluggish checkout, and lack of information concerning shipping delays. I am hesitant to make future purchases from Izze unless their website undergoes significant changes for the better.

Pros
  • sustainable packaging.
Cons
  • Those who have special dietary needs may not be able to eat here.