It's easy to create your own virtual assistant or chat bot using this tool! I can't think of anything for me dislike about it yet because we've only been exploring its potential so far but there are options you need to take into account before creating such services like cost etc. We're solving our customer service issues with this product by providing them quick access to our support team whenever they require help remotely or over the phone via text messages as well as through video calls when needed which saves us precious time.