
I first got this product as a fairly new computer builder just upgrading my computer for a few things. When I received it, I spent three hours fixing the burned out processor, making a mistake that damaged it. I sent it back with an option to get a new one for free. Not only did they not give me a new one, they gave me an old one, the only difference being that the pins were bent, but still not to a usable extent. The photos show them bent back, but they're still crooked, and the detail at this scale needs to be accurate, so I can't use them even if they haven't been fried. The first picture is a shot I took to show the initial damage they fixed. Note the thermal paste in the first and second images, and the bent but still unusable pins in the third and fourth. Fifth is the picture of the paste on the fan they sent along and I accidentally put my finger in it while being careless with the fan so they didn't replace anything.

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