The dashboard view shows all aspects at one place which makes it easier than other softwares in this category. Also there are many features available that can be used as per requirement without any customization required from developer side. It has good UI but needs more improvement like font size should increase so its easy to read and understand. I haven't faced issues yet since i started using vbE. But still if you face some issue then please feel free contact us through support ticket or email id provided. We use vbe primarily for call recording purpose only. And also we record calls made via landline phones too.