The ability for us as an organization (and our customers) have access via mobile devices from anywhere with internet connection making it easy! If we need more info or clarification I am able go back up one level if needed until i find all my answers then send out email when ready so no time lost waiting/waiting etc..The integration between various systems makes communication smooth especially across departments where there might be multiple people working together which could lead them down different paths but still needs input form each other before moving forward.