I bought this from Revain as a Mother's Day gift, drove all over town as soon as I got it and set it up only to find the VCR side wasn't working. He loaded the tape but didn't play it, didn't fast forward, didn't rewind, and so on. Toshiba's support phone number was completely useless as it was just a record suggesting using the internet. Not wanting the hassle of returning the product and being at least a little tech savvy, I plucked up the courage to open the case and look inside, hoping not to leave any evidence that would void the warranty. Upon opening, it was clear that the device had not fully engaged the tape with the tape head. A cursory inspection revealed that during shipping a clamp had come loose that was blocking the tape loading mechanism, allowing me to put it back where it should have been. That helped and now the device works perfectly. Most others would have had to send it back or have it repaired.
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