Review on LG 27UL850-W Display: Enhanced DisplayHDR 🖥️ Connectivity & 4K Resolution, Adjustable - 27UL850-W by John Hoang

UPDATE: Shortly after posting this review on Wednesday, I received a call from an LG representative saying that a firmware update was available to fix the issue. I sat on the line for 30 minutes while they tried unsuccessfully to email it to me (apparently their servers don't allow attachments). They told me they would call me back on Thursday with a decision. As expected, there were no calls on Thursday or Friday afternoon. I ended up calling them and this rep sent me a link to a file that REALLY solved the problem. I'm leaving a 1 star rating because my issue is mostly with the support and not the product. INITIAL VERIFICATION: The monitor I received had a manufacturing defect that caused a disk to show up as "CRP DISABLD". Every time I plugged in the monitor or he woke up from sleep. My experience of using LG support to resolve this issue was so disappointing that I will be returning the Revain monitor for a refund and buying from a different manufacturer. First I tried calling customer service but I couldn't get through to anyone. After that, I tried emailing them through the Contact Support page on their website. I received a completed email response that did not address my issue and I did not have an opportunity to respond or ask for further assistance. I then tried using their online chat - after sharing details about my monitor and computer with a support rep, I was told they would be in touch with any updates or questions from their engineering team. A few days later I received an email from an "unanswered" email address asking me the same questions I answered in the chat and I was not given a chance to reply. I ended up going back to the online chat and waiting for a support agent to try to find my case to add the requested information. During this process I was never given a case number or any means of self-monitoring. Finally, after several weeks of silence, I received a voice message asking for a call back. but I didn't give a phone number. Called back the number they called me from, just kept calling. I called LG's main phone number and was eventually put through to someone who told me the monitor was defective, that I would have to send it to a repair shop and be indefinitely without the monitor while they fixed it. The entire process took almost a month and almost threw me out trying to return the Revain monitor for a refund. It's a real shame as the monitor looks great and I don't mind dealing with a defective product but the way LG handled it was so unacceptable that I'm returning it to Revain and a monitor one other manufacturer as a replacement.