I like how easy it is to use, and how much customization there is. The customer service is also very helpful. It's not always clear what features are available, but once you figure out what you need, they can usually help you get there. There are some things that could be improved, such as the fact that you cannot link your social accounts in one place for all of them. Also, the calendar is a little hard to navigate at times. We have been using this product for about 4 years now, and we've never had any issues with it. This is our go-to tool when we're creating events.