This software is very user friendly, easy to navigate through all aspects of your case from start to finish with ease! It's so simple that even my 5 year old can use it!! We are able to see our cases in one place instead of having multiple emails for each aspect of their file which makes managing paperwork much easier as well just knowing where everything was filed once I log into this system! There isn't anything at this time we dislike about using scout or would like to change if possible but there could be more options available within other sections such as scheduling appointments/meeting dates etc..
If you're looking to manage an entire caseload then look no further than scouting because they have done what others haven't been successful doing before them (i'm not saying anyone else has failed).