First, the communication quality is terrible both ways - the caller can't hear me well and I can barely hear the caller. The sound lacked depth. I thought of a bad connection and tested with numerous participants and at different times (both mobile and landline). The headphones barely fit in my small ears. They look like Frankenstein corks sticking out of his throat. Even with the smallest jig, I have to work very hard to get it in. I knew it was easy to switch between devices, but that wasn't my experience. I wasn't at work when the call came. I tried answering it with my headphones but the headphones wouldn't connect until I unplugged them from my laptop. I really expected more from Bose - this product is coming back
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