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Ecuador
1 Level
697 Review
50 Karma

Review on Eurolux by Cedric Ford

Revainrating 3 out of 5

Dissatisfied with Both the Quality and Customer Service Offered By Eurolux

I just wanted to let you know that I recently made a purchase from Eurolux, and while I wish I could say that my experience was completely satisfactory, I simply cannot. Despite the fact that they claim to be committed to quality and the gratification of their customers, I did not find that their product or service met my expectations. To begin, the quality of the merchandise that I was sent was not up to par with what I had anticipated receiving. It was flimsy and poorly constructed, with defects and imperfections that were obvious to the naked eye. The item's general appearance as well as its effectiveness left a lot to be desired for me. In addition, when I attempted to get assistance from their customer support department, I was met with responses that were both unhelpful and dismissive of my concerns. They seemed more interested in finding reasons to escape responsibility and making excuses than in actually addressing the issues that I was concerned about. In its entirety, my experience with Eurolux was one that I can only describe as exasperating and disheartening. This online store does not meet the criteria for anyone I would recommend it to because it does not provide reliable products or customer support.

Pros
  • superior goods.
Cons
  • Stores are few and far between.