I love that it is so easy for all users can see what others are clicking, or have open in an app at once (browser tabs). As some reviewers mention before this was released (and now its finally fixed) there has been times where you get disconnected from your screen sharing session mid-way through viewing another user's computer which causes issues when trying to continue later! It helps me solve my work problems by making communication easier/more efficient between myself & various clients via remote desktop sessions! I really like that everything is displayed in one place so you can see all of your team's screens at once. It takes some time getting used to but once you do it becomes very easy to use. Sometimes things get lost in translation between my desktop and laptop. Maybe try an older version before upgrading? We have been able to solve a lot of issues by using this software. We are solving problems such as how to keep track of our project status, how to communicate with clients, etc.