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1 Level
1324 Review
78 Karma

Review on ACL Global by Jose Guevara

Revainrating 3 out of 5

This software is great! However, it is very difficult to get any kind of technical support from their support desk.

I love the idea behind this software. However, it is extremely difficult to get any sort of technical support from their support desk. When I tried to use their web form, the response was "The request could not be submitted because the message body was empty." I asked for more information about this problem, and received a link to an article describing the issue, but no actual support was offered. Their FAQs say "We cannot offer technical support," and the only contact point listed is the phone number of their sales department, which does not accept calls from outside the United States.

img 1 attached to ACL Global review by Jose Guevara



Pros
  • Great concept - very flexible.
  • Very easy to learn
  • No licensing costs
Cons
  • No real customer support.
  • Documentation is lacking and user interface may require training before someone can use it effectively.