For example, the capacity to price ratio. The problem with the product is that the mini jack has to pop out of the plastic cover to plug in and slides back into the protective case when plugged in. The product cannot be used with a protective case on the phone because the mini connector is not long enough. The software does not allow you to connect an SDram card to your phone. The software doesn't give you a summary of the files on the phone or what you're backing up to make sure you've backed everything up. No file count or ability to verify backups. Bad software interface.
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