The ease of use, customer service (the best!)and affordability make this software one to consider if you are looking at more than just basic voicemail/call recording functionality; we also utilize it as our email client! I wish that there were some way to have multiple users be able to log in with different usernames or passwords so they could each access their own mailbox without having separate accounts set up - but other then this- no complaints about using BOBBETTYS!! We needed an easy tool where all employees can record messages from any device including phones and tablets - which is what got me started working here initially when i was still going through school.- It has been extremely useful since day 1 because now everyone knows how important communication skills really are within my department.