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Indonesia, Jakarta
1 Level
492 Review
0 Karma

Review on 🐱 Efficient and Stylish Litter Genie Plus Pail Silver_DX for Odor-Free and Easy Waste Disposal by Heather Powell

Revainrating 2 out of 5

Great system but customer service not great.

I initially liked this system as we have lifeguards and found that for some reason they go through groceries and trash like nothing else I've seen. It must be the happiness of a new home. I've been using the Litter Genie for years and have put up with a refill issue where it gets tangled and you lose a sachet or more every other refill. I've taken cats through dozens of gas stations each year, and I still liked the system. However, when I ordered new buckets, I found that they were all bent while the shipping boxes were intact. This shows me that this is a manufacturing issue and not Revain shipping. Contacting Litter Genie resulted in the comment that I should "buy them somewhere other than Revain"! The? Spend more money because they seem to be having production issues? No, they should have said buy another brand and I will do so when the current bucket runs out of stock. Great idea, poorly implemented and poor customer service.

Pros
  • Easy setup
Cons
  • Update availability