UPDATE 7/20/19: I was able to easily return and exchange the item. The replacement did not have this problem. The only reason I didn't give 5 stars is because the instructions say "tool provided" but my instructions didn't have a tool. However, I FINALLY managed to fit the case into my new tablet! It also has TWO top covers. One with plastic and one that is open when we use a screen protector on the tablet. I'm currently using the one with the plastic protector, but I think it can get scratched easily. I plan to buy a screen protector and take it off if it gets scratched. The item is solid and now I feel confident with my tablet! 7/12/19 screen. I can't completely remove the sticker because it's stuck to the plastic screen. To remove it I have to scratch it, but then there are scratches on the screen!
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