Header banner
Revain logoHome Page
Vic Alexander photo
Austria, Vienna
1 Level
745 Review
41 Karma

Review on esgarden by Vic Alexander

Revainrating 1 out of 5

Experience with the Esgarden Online Store That Was Not Satisfactory

My latest encounter with Esgarden's online store left me feeling let down and frustrated. The overall experience was not nearly as satisfying as I had hoped it would be, despite the fact that the collection of home improvement tools, lighting, and outdoor equipment looked promising. In the first place, the website's navigation was incredibly difficult to understand and use. It was difficult for me to locate the products that I wanted, and when I did find them, the descriptions of the products lacked the necessary level of information. Second, the procedure of checking out was incredibly aggravating. It was difficult for me to utilize discount codes and finish making my purchase. The whole procedure was cumbersome and ineffective all the way through. Last but not least, the customer support was of no assistance. When I contacted the company to ask about the status of my purchase, I was met with a slow response time and staff that was uninterested. They did not give the impression that they were invested in ensuring that I had a good time working with their business. In general, I am unable to recommend Esgarden's online business to customers. Despite the possibility that they have a decent product selection, the website's navigation, checkout procedure, and customer support all have significant room for improvement. My experience left me feeling dissatisfied and disappointed, despite the fact that I am a loyal consumer.

Pros
  • dedication to customer assistance and satisfaction.
Cons
  • There is not always straightforward communication regarding the fees associated with shipping.