I like how easy it was to use once we got used to their system! We have no issues at all with this software so far - great customer service too!! They're always quick to answer questions or help troubleshoot any problems you may be having! Honestly there's nothing bad about them from my point of view (except maybe they could make more money haha). It has been very useful in collecting our current information regarding poles throughout South Florida since 2011 when first implemented into Boca Raton Public Works Department.