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Review on Arlo Pro 3 Wireless Floodlight Camera - Enhanced Security, 2K Video & HDR, Brilliant Night Vision, 2-Way Audio, Wire-Free, WiFi Direct Connection, No Hub Required, 160° Wide View, Black - FB1001B by Adam Taylor

Revainrating 1 out of 5

Terrible camera - poor picture quality, unreliable motion detection, poor tech support

I bought this camera to warn me when cars were approaching my house. Image quality: I have attached three images showing objects at 2 o'clock. -3 meters (6-9 feet) away from the camera. The first two are in full daylight, but you can barely see the face and the number plate is illegible. These two screenshots are the best shots I could find in a video saved with motion detection. The last photo is at night, the car is stationary, the room is completely washed out. This happened when using both: IR or Spotlight. Motion Detection The road leading to my gate is about 150 m (500 ft) long, but when the motion sensor detects a vehicle, the video starts when the vehicle is about 5-10 m (15-30 ft) from the gate. The driveway is never part of the video, even if the car is moving at around 10 mph. In addition, cars are not always recognized. Today he missed a USPS pickup truck that dropped the package off at the gate and drove off. In addition, he missed a friend who was leaving in a minibus. I was near the gate on both of those events and neither was recorded. Technical Support I tried to contact technical support. The app offers two options: Support (support.arlo.com) and Community Support (community.arlo.com). I've only tried corporate support. Clicking on the link in the app takes you to a page which calls for self-help. Communication with the representative takes place in chat. Chat starts in Safari (on iOS), not in the Arlo app. The worst thing is that if you switch apps (you get a call or you look at the Arlo app) the chat gets disconnected and you have to start over. The connection will not be restored and if you start chatting again you will be back in the queue. I tried a few times and gave up. After the chat, I received an email that the case was created. You cannot contact support via email. The email was sent from an untrustworthy email address. I clicked the link to provide more information, but the support channel is one-way. You can update your request, but you cannot see any of the previous messages. I received an email stating that my case "requires additional information to proceed" but did not specify what information was required. When I go to the support portal there is no history again, just a text box and "Update Case". green button. === This really is one of the worst products/technology/services I've had in a long time and I'm used to buying new technology from young companies. USPS will come tomorrow to collect the return. When I go to the support portal there is no history again, just a text box and "Update Case". green button. === This really is one of the worst products/technology/services I've had in a long time and I'm used to buying new technology from young companies. USPS will come tomorrow to collect the return. When I go to the support portal there is no history again, just a text box and "Update Case". green button. === This really is one of the worst products/technology/services I've had in a long time and I'm used to buying new technology from young companies. USPS will come tomorrow to collect the return.

Pros
  • CCTV
Cons
  • boring packaging