My experience has been positive. They are responsive and knowledgeable about the software. They take pride in providing superior service and excellent support. I would recommend them to anyone who wants to find an efficient and user friendly HR system that will help them get more value out of the money they pay. I like how you can create your own custom reports and customize it however you want. And all those functions were available from within one screen (for example, if i wanted to see employees hired since last year or report salaries broken down into different categories).