I like that they are very professional and always do what they say they will. They have been great to work with and have never had any issues or complaints. The only thing I dislike about them is that it can take awhile for them to get back to you after submitting your order. If you need something done quickly then this may not be the best option for you. We use their services for our annual Christmas cards and newsletters. It has saved us so much time in the past and we haven't had any problems since we started using them.