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1 Level
1357 Review
35 Karma

Review on Helpware by Jake Powell

Revainrating 5 out of 5

Excellent ticket management tool - great customer support

I like how easy it is to use! It's very user friendly which makes using this software much easier than other programs out there that are more complicated to learn but don't have as many benefits available. There aren't any cons at all with my experience of working with help desk ticketing system called "Help Desk". If you're looking for an affordable way to get your tickets into one place then definitely check these guys out. They provide excellent value for money compared to their competitors who charge higher prices. My team had been struggling before we used HelpDesk Ticketing System because our previous provider was not providing us enough time or resources needed for each client so they were constantly being missed by clients. It's easy to use and has all of the features you need that can be customized as per your needs. No issues so far! Nothing at this point. The team is extremely helpful when it comes to any queries or questions I have about the product. There are no complaints from my side. This software suits our requirements very well since we used it with two different clients. We were able to automate their work process effectively without compromising on quality.

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Pros
  • Easy, straight forward interface
  • Great customer support good people behind helping customers resolve problems.
  • powerful search/find function
  • Customer feedback feature
Cons
  • I don't really have any dislikes about this, everything is just fine