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Lithuania, Vilnius
1 Level
732 Review
29 Karma

Review on Wintialy by Oscar Thompson

Revainrating 2 out of 5

Experience with Wintialy Online Store was disappointing

I recently bought some clothes and jewelry from Wintialy, and I have to confess that I am really dissatisfied with the whole thing. First of all, my order arrived two weeks later than expected due to a delay in shipment. The things were of terrible quality and didn't match the online descriptions when I eventually received my box. When I tried to address these issues, the customer service staff was also unresponsive and useless. They didn't acknowledge the issues with my order or provide any solutions. The return procedure was very difficult, and I had to foot the bill for return postage. Overall, Wintialy was a stressful and disappointing experience for me. I won't be returning to this online retailer in the future and I wouldn't suggest it to anyone. It's unfortunate that although their website is really attractive, the actual products and customer service are quite lacking.

Pros
  • Extensive options for both apparel and jewelry.
Cons
  • Transport lags.