Last week, during a severe thunderstorm with lightning, we suddenly lost internet. We called to find out and found out that there are no power outages in our area and all the neighbors have internet. Spectrum confirmed during a phone call that our modem was down. I explained that I restarted it several times but there was no internet. They informed me that the technician could not come for 2-3 days to check the problem. It was Friday evening. As we have had to restart the modem several times in the past due to internet drops, the next morning I took my old modem to the Spectrum store and exchanged it, thinking the modem had blown due to the lighting. I asked for a better modem. The rep gave me an Arris modem and said it was top quality. Installed new modem, same problem, no internet connection. As I work as an IT professional, I decided to test my cables at home. We just couldn't do without internet at the weekend if the problem was at home. We broadcast our television service, and there was no wifi. I checked the junction box that the wires went through to several rooms in the house when we had cable TV with receivers in the Time Warner days. This splitter had no signal to the modem. Approached the cable outlet at the entrance to the house. There is no internet signal in a house with a MoCa filter. I removed the MoCa filter and reconnected the cable to the modem and I got an internet signal. A bad MoCa filter stopped the internet signal. I understand the benefits of the MoCa filter, so I order a new one. After installing this new MoCa filter this morning, the internet is available again. Hope this helps someone else. Our old MoCa filter was installed by cable company Time Warner over 20 years ago before Spectrum bought them out. This filter stops your internet connection when it burns out or goes bad. By the way, I just canceled the call to Spectrum service as soon as I got the issue resolved.
MoCA Filter 5-Pack for Optimal Cable TV & OTA Coaxial Network Performance
11 Review
TV tuner LUMAX DV-4205HD black
46 Review
Enhance Your Gaming Experience with the Creative Sound Blaster G3 USB-C External Gaming π USB DAC and Amp: PS4, Nintendo Switch Compatible, GameVoice Mix, Mic/Vol Control, and Mobile App Control
11 Review
Skywalker SKY32812 Double Mount SKY 32812
11 Review
TV Tuner LUMAX DV-2120HD
15 Review
Dorhea LM2596 DC-DC Buck Converter Step-Down Regulator 4.0-40V To 1.25-37V DC 36V To 24V To 12V To 5V Volt Power Supply Module With LED Voltmeter Display Compatible With Car Motor Buck
16 Review
VINTAR EU To US Plug Adapter 3-Pack For Easy Travel: Europe To USA Converter For Spain, France, And More, Compatible With Type C/E/F Plugs - European To US Power Adapter Solution
11 Review
EXuby Digital Converter Box For TV With RF/Coaxial And RCA Cable For Recording And Viewing Full HD Digital Channels Free (Instant Or Scheduled Recording, 1080P HDTV, HDMI Output, 7 Day Program Guide)
12 Review