The ability to have multiple bots working in parallel was great! We had one main issue where we were having issues getting data from our old system into this new platform but they got us sorted out quickly (in fact I believe their support has gotten better since then). There are some features missing which would help improve overall experience - like being able get alerts when something goes wrong or if there's an error etc.. Our biggest problem at first really just related around integration between systems so once things started rolling smoothly everything else fell together pretty well too though as you say above not all problems solved yet either :) If your looking forward towards using AI/Robotics within business process automation look no further than databiotics trubot solution because its fantastic value compared against other solutions such as IBM Watson Health / Salesforce Einstein both who charge much more per month!