I was surprised when I opened the box and found the headphones wrapped in bubble wrap and not in their own box. I didn't know I ordered "REFURBISHED" headphones. I ordered 2 and it's weird because I noticed they both have the same scuffs in the same spot. Aside from my error and abrasion, the headphones worked very well. The quality of the microphone works much better than I expected and the sound quality is pretty decent. My husband just prefers more bass, but other than that it works pretty well. My kids absolutely love the fact that the mic can be tucked back into the headset when not in use and I love that I don't have to worry about them losing the mic!