I bought a set of 3 Nest Cams. It arrived on time and was beautifully packaged. Setup took a bit, but was made easier by the clever use of barcodes on the back of each camera in conjunction with the Nest app. So far, so good. For most home users, cameras are useless without a cloud storage subscription. With a subscription, videos are stored in the cloud and you can view your activity history at any point in your history (10 or 30 days) or on events such as motion or sound detection. Without a subscription, you can only watch live videos. Not very useful for security purposes. Nest doesn't let you use third-party cloud storage providers, so you're limited to using their setup, which is priced much higher than regular cloud storage. So I bought a pack of 3 licenses for 3 cameras. Unfortunately, Nest only linked two licenses to two of my cameras, so the third camera has no storage option despite paying. The third license, according to my account, will be applied to my next camera purchase, effectively rendering one of my three cameras useless. I have no plans to buy another camera. Apparently a bug in their system caused one of my cameras and the license to mismatch. I contacted Nest Support and they didn't want to bundle an unbeatable license and camera. They told me that they could reconsider the case once the trial period for keeping the camera ended. Despite buying three cameras and three licenses, I have one camera that is useless to me, a license that Nest is trying to get me to buy a fourth camera. Worse, for the security business, they won't consider this case until my home is unsafe. Up to this point, I liked Nest's smoke alarm product. I have five of these and they have served me well. But I would warn people about the Nest security cameras until Nest fixes the bugs and increases their support, which is pretty much non-existent. I am very disappointed in this product.
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