I don't think a product is perfect so 4 stars is my usual top rating. But Furhaven's customer service deserves an extra star. Unfortunately when my package arrived hardware was missing which was obviously frustrating as I bought this crib and bed combo to give my 8 year old shepherd some hip relief. I contacted Furhaven directly and within 5 minutes they received the kit. We put it together and my son absolutely loves it. Kids love it too ๐
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