Review on 🗄️ Black 3 Drawer File Cabinet by Monarch Specialties - Optimal Filing Cabinet by Kristin Bridges

UPDATE: The company asked for a few more days but got back to me anyway and with a tracking number for a new part! They apologized and insisted on fixing the problem and they certainly did! Since then it has held up great and looks fantastic in my office! Ordered this filing cabinet and matching desk. I don't use my office much, but since it's tax time it will find a use soon! Unfortunately, upon entering my office the other day, I noticed that one of the filing shelf pieces had gone through the front of the filing cabinet (photos attached). I don't really understand how this happened, especially since I haven't put anything on the bottom of the filing cabinet yet. My guess is that the front end was a little weak and the pressure from the shock eventually caught up with it. Don't worry - I decided to contact the manufacturer to see if they could help me and send me a replacement for this faceplate. Unfortunately, I have already written an email twice and have not received a reply. Weak filing cabinet and even weaker customer support. Too bad, to be honest, because like everything else I have from this company, this filing cabinet was beautiful.