I like that they are always willing to listen to any concerns or ideas you may have. They work with your budget, but also understand what you need. They will help you set up everything correctly for your business. I dislike that their support can be slow at times. That's just part of being an online service provider. We've been using them for over 10 years now and it's never been too bad. The only time we had issues was when we were first setting up the system. But the customer service is great! It's helped us stay organized with our accounting system.