I love how easy it is for me as my assistant! You don't need technical skills at all; everything's in plain English instructions which makes learning very quick & enjoyable (for non techies). There isn’t anything i dislike about this software yet but if there was something then maybe they could add some extra features like batch file uploads instead doing one by hand each time? We are solving problems where our customers' information gets lost due their being disconnected whilst using them mobile devices - therefore creating an app called "Easy CSV" has been great because we save loads off work when entering customer info manually onto forms etc.,.