I really like how they are always open for feedback or suggestions from their clients/customers! They have been working with us since before launch of our website (website is now live).
Their team has done amazing work helping me understand SEO as well as conversion rate optimization. We just recently launched an affiliate program that we're very excited about seeing results in after only 2 months - but it's not because of anything RBI did specifically other than being super helpful overall throughout this process. Our SEO efforts were stagnant until Rbi came onboard; helped make big improvements within weeks, which was great news considering my timeline constraints at the time.