I originally purchased this product in October 2020. Overall I was very happy with the purchase. The case looks and quality is top notch, it has protected my Samsung tablet in several accidents. Earlier this month I noticed that the side stand no longer latches when not in use. I emailed Poetic Support on July 12th and explained the problem. I asked to replace only the footboard. I was very happy about the quick reply. Not only that, they immediately told me they would be shipping a brand new case. A few days later the novelty was in my hands. I have to say I am now as impressed with the product as I am with the exceptional customer service. Rest assured, the next time I'm looking for a tablet or phone case, I'll choose Poetic Cases!
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