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Malaysia, Kuala Lumpur
1 Level
723 Review
17 Karma

Review on ZENGVEE by Robert Carter

Revainrating 3 out of 5

Unsatisfactory Transactions Conducted Through the ZENGVEE Online Store

I visited the ZENGVEE online store not too long ago in order to make a purchase, and I'm sorry to say that the transaction did not go as well as I had hoped. To begin, I found it challenging to browse the website, and I had a hard time locating the particular item that I was seeking for. When I did finally find what I was looking for, the process of checking out was drawn out and unclear. When my order finally arrived, I was dismayed to see that the quality of the apparel I had ordered was inadequate. The cloth had a low-quality appearance and feel, and the stitching was inconsistent in certain areas. In addition, the sizing was off, thus the clothes didn't fit right even though they were the correct size. I attempted to contact customer support in order to discuss the possibility of making a return or exchanging an item, but the persons I spoke with were unhelpful and unresponsive. Even after making multiple tries, I was unable to receive a response from them, and when I did, they were unwilling to collaborate with me to find a solution to the problem. My experience with ZENGVEE, on the whole, was one that was both annoying and unsatisfactory. They appear to place a higher emphasis on quantity rather than quality, and their customer service leaves a lot to be desired. This online business does not provide high-quality clothing or a pleasant buying experience, so I would not suggest it to anyone looking for either of those things. Regarding the ways in which ZENGVEE is distinct from its rivals, I would say that they fall short in terms of the quality of their products and the assistance they provide to customers. Other online retailers in the same category generally provide products of a higher quality, customer service that is more responsive, and an overall shopping experience that is more streamlined.

Pros
  • reasonable costs
Cons
  • There have been reports of buyers receiving things of a poorer quality.