The system is intuitive with all our tools being linked together in one place making it easy to see who needs attention when as well as what they have been doing recently within their job role or departmental area of focus! I would like there were some training courses available which could be done online instead going through an instructor led course where only certain modules are covered at once rather than having everything taught over two days/weeks etc - we need this flexibility so that employees can do these themselves if needed but also understand how things fit into each other better.
We find the support from Joon incredibly helpful too; always willing to help out even though sometimes juggling multiple calls simultaneously whilst meeting deadlines ourselves has meant communication gets missed between us both occasionally (however very rare). Some areas seem clunky e.g. not sure why emails get sent back straight away without.