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Sierra Leone, Freetown
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Review on HP Backlit Compatible Anti Glare DisplayPort 42.5", 3840X2160, Anti Glare Screen, ASIHL120, 4K by Mike Barbon

Revainrating 1 out of 5

I hate this monitor. :(

I bought it. Connected. I messed around with the input settings and finally got it to work using the USB-C cable connecting my Macbook Pro to the monitor. month went well. I took my MacBook on a trip, came back and despite hours of troubleshooting I couldn't get the monitor to work again. I decided that the monitor somehow failed. I called HP warranty service, did some troubleshooting, they found the monitor had failed and said they would send me a new one. It's been a few weeks and I haven't heard anything. So I called again. They said my replacement order was cancelled. Why? Not clear. But now they say they want pictures of the nameplate on the monitor with serial number etc. They also wanted pictures of all the connectors on the monitor. That's why I sent her. I was then told they would contact me and ask for photos again. Why again? I don't know. I received an email from another person asking for photos. FFS. I sent photos. A few weeks pass. Nothing. I will call again. He said he doesn't know why my replacement order hasn't been processed but he has just processed it and should email me some shipping information. I never received it. A few weeks later, a Fedex truck with a pallet on a cart is parked in front of my house. Glad I was home! So I bring a new display and unpack it. This is a renovation. Not new. Pooh. No cables, no stand, nothing. Just a plate. Great. I remove the old panel and mount a new one on the stand, connect the cables. NOTHING. Try connecting two different computers and two different sets of cables. NOTHING. All my stuff is USB-C, so maybe I just misconfigured USB-C? But it worked fine when I got it and connected my Macbook. You must connect it to the correct upstream port. It should be recognized automatically, but you can also specifically select the USB-C input in the input menu. Do not go. I've never had a monitor that couldn't just be plugged in and turned on. What now? And even if the new panel works and the old one is broken, what do I do with the old panel? Maybe *almost* but not quite working almost-new 42-inch panel to the trash? ARC. What a waste! It doesn't fit in my trash can. Half?All controls are hard to reach and have no labeling. There are four buttons under the lower right edge, without labels, I only know the power button on the far right. The rest is trial and error. The power button and all inputs are well-recessed on the back of the monitor, most of them on the underside where not only are they difficult to reach, but the labels are illegible, the AF tripod is jerky. You can just pull out the monitor, and if you don't adjust it carefully, it may slip and fall on the table. The switched off monitor looks like this. October 5, 2021: I've only had the second panel a few days, I've moved it a few times, tested it, never dropped it, kept it propped against the wall except a couple of times when I had to put it down to plug into the cables to test (because otherwise the ports are completely inaccessible), but now it has some nice net kink patterns and is completely broken. That means the other countertop I have is also fragile, AF, and since the stand it's mounted on isn't fully secured, it's only a matter of time before it falls and breaks.

Pros
  • Almost too big for comfortable office viewing.
Cons
  • minor problems