Even before I received the item, Rootflage emailed me that the item was on its way. I believe the letter was from the CEO of the company. Goods received in the mail the next day. I ordered light brown and was disappointed that the color was too dark. I replied to the email I received telling them it was too dark and they offered to send me another color. I chose a different color and they shipped it to me for free within a few days. The strawberry blonde matched my hair much better. I love the product but the customer service has been outstanding. It's nice to see a company that goes above and beyond to keep their customers happy. It takes a bit of work to get the technique right, but it works really well when done right. I think this is a great product to use between colors. You can see in the attached photo that I made one side of my piece and not the other. There is one big difference.
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